Unless otherwise stated in the product information, products purchased from the Rseaay official website can be returned within 30 days of delivery.

For eligible website orders, you may request a return within 30 days, even if there is no quality issue.

Some products may include additional return, refund, or warranty terms on the product page, packaging, user manual, insert card, or other included materials.

If a product has specific terms, those product-specific terms will apply.

Products purchased on Amazon are subject to Amazon’s return and refund policies.

If you purchased your Rseaay product from Amazon, please request a return or refund directly through Amazon within Amazon’s eligible return window, usually within 30 days.

If the Amazon return window has closed, please contact us directly at support@rseaay.com.

Some Rseaay products may include an extended warranty after registration, such as 60 days, 180 days, or another period marked with the product.

If your product is still within the standard or extended warranty period, we will continue to provide support for quality-related issues.

Depending on the situation, we may offer troubleshooting assistance, replacement parts, a replacement product, return support, or a refund when appropriate.

To request a return or refund, please contact us with:

• Order number
• Product name or model
• Reason for the request
• Photos or videos, if applicable

Returned products should include the main product, accessories, manuals, and packaging when possible.

If the return is caused by a product quality issue or an error on our part, we will provide support based on the situation.

If the return is requested for personal reasons, the customer may be responsible for return shipping costs.

After we receive and review the returned item, we will process the refund if approved.

Refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.