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📧 Email us at: support@rseaay.com
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FAQs

How to extend the warranty?

Submit a request via "Contact Us", select "Warranty" as the subject, and fill in the relevant information.

Why isn't my phone charging?

The kids' toy phone is designed for kids aged 3-12. To ensure kid safety, we've limited its charging power. Please do not use a 5V/1A charger. If it still won't charge, don't worry—send an email to support@rseaay.com, and we'll reply within 24 hours.

How many cameras does the phone have?

As stated in the product details, this phone features a single 5MP rear camera. We intentionally designed it this way to discourage excessive selfies and instead encourage kids to take photos of each other, explore the world around them, and engage more with their surroundings.

How do I reset the phone to factory settings?

We generally don’t recommend restoring the kids' phone to factory settings, as it may affect pre-installed features designed for child safety and usability. If you still need to proceed, please refer to this video guide for step-by-step instructions:https://www.youtube.com/watch?v=7RYclS2Xs90&t=8s.